AI-suggested email outline

At the core of AI-powered interactive email generation is a textual outline. It provides a framework for structuring information and organizing content across components and blocks within the selected template.

To generate the outline, the eVa AI agent uses documents from the client-specific knowledge base or those added with the Assets popup. The outline either appears in the chat for review or is used immediately to generate the email without being displayed. This approach ensures all statements are traceable to verified sources, prevents unsupported information, maintains regulatory compliance, and simplifies content reuse.

The outline can specify:

• Structural sections of the interactive email.

• Buttons and other elements.

• Style and formatting guidelines.

To generate the interactive email outline, you can:

• Request information, texts, images, and documents, or add them with the integrated Assets popup, then generate the outline from AI suggestions, uploaded assets, or both.

  Assets suggested by the eVa AI agent are not automatically included in the generated outline. You can manually add texts to your outline. For this:

  1. Paste the previously generated outline in the input field.

  2. Insert the required texts in the appropriate places within the outline.

  3. Request the eVa AI agent to regenerate the outline.

  You can also select specific texts and regenerate the outline with them.

• Provide required details in your prompt to generate the outline immediately.

• Request updates for any part of the generated outline if required.

The eVa AI agent always uses the most recent outline from the chat to generate the interactive email.

Contact your administrator to configure the following:

• Email outline generation using knowledge base documents and assets, filtered based on the metadata specified in your prompt.

• Maximum number of documents in the reference list for the generated email outline.